❓ FAQ
Beginner Questions · Save Data · Multiplayer · Currency · Technical Issues
🌱 Beginner Questions
Is the game free? Do I need to pay to play normally?
Heartopia is free to download and play. There is a premium currency (Heart Diamonds), but it's not required. Free players can access all major content through daily tasks and events. Spending mainly speeds up progress or unlocks cosmetics.
How do I sell items for Coins?
Find Albert Jr., who roams all around town — the only NPC who buys items. Fish, crops, cooked dishes, and more can all be sold to him. He has no fixed location; patrol town to find him. Building a daily selling habit is key to accumulating Coins.
What do I do when Energy runs out?
Several options: ① Eat food — homemade dishes give better value; Mixed Jam restores ~22 Energy; ② Put your character to bed for passive recovery; ③ Wait for the 6:00 AM server reset; ④ When Energy is depleted, keep doing Energy-free activities: arrange furniture, chat with NPCs, shop
How do I repair broken tools? Can I remake them?
Tools have durability — use a Repair Kit to fix them, not remake from scratch (costs more). Buy Repair Kits from Bob's workshop or find them from tasks and Prize Bubbles. Keep 3–5 in your inventory and check durability before heading out.
How do I level up D.G. Guild quickly?
Most efficient: ① Complete 5 Resident Requests daily (+50 medals, non-stackable); ② Advance the main quest — each milestone gives lots of medals; ③ After D.G. Level 13, complete weekly tasks (+30–50 medals/week); ④ Join events for bonus medals. Medals are time-gated — consistent daily play beats spending.
💾 Save Data & Account
Will I lose my save data if I change devices?
As long as you log in with the same account (Google / Apple / XD Games), your save auto-syncs to the cloud. Always confirm you're logged in before switching devices, and never play as a guest.
Is save data shared between iOS and Android?
Yes. Heartopia supports cross-platform save sync between iOS, Android, and PC (Steam) using the same account. Note: in-app purchase records may be tied to the platform where purchased.
🌐 Multiplayer & Social
How do I play with friends?
Multiplayer features require D.G. Level 8 to unlock. Once unlocked, invite friends to visit your home or visit theirs. Co-op Building also unlocks at the same level. To add friends: tap the social icon → search player ID → send a friend request.
Can I visit other players' homes?
Yes! There's a public home browsing feature — visit other players' showcased homes for decoration inspiration and give likes. You may also find Prize Bubbles when visiting.
💰 Currency & Purchases
Where can I get Wishing Stars for free?
Free sources: ① Daily login reward (occasional); ② Event completion rewards; ③ Main quest rewards; ④ Redeem codes (check ourCodes page — several active codes include Wishing Stars); ⑤ D.G. Level-up rewards. You can also exchange Heart Diamonds, but we recommend saving up through events and daily tasks instead of buying directly.
What do I do when I run out of Coins?
Best Coin sources: ① Cook and sell dishes (3–4× raw value; Mushroom Stew profit ~+500G/dish); ② Sell fish and crops to Albert Jr. daily; ③ Sell rare ore; ④ Complete high-reward request tasks. See ourRecipesDatabasefor the most profitable cooking routes.
🔧 Technical Issues
How do I fix lag or crashes?
Common fixes: ① Lower graphics quality (Settings → Graphics Quality); ② Close background apps to free memory; ③ Restart the game or device; ④ Check your internet connection; ⑤ Update the game. iOS users experiencing crashes can try reinstalling — save data is safe if your account is linked.
Where can I download Heartopia?
Official channels: ① iOS: App Store — search "Heartopia"; ② Android: Google Play or TapTap — search "Heartopia"; ③ PC: Steam — search "Heartopia". Only use official channels to protect your account.
💬 Can't find your answer? Join the official Heartopia Discord or leave a message on X (@myheartopia). The community usually responds quickly.